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Frequently Asked Questions

How long does it take my controller to arrive?

For all UK customers our delivery times can be between 1 – 5 days after the processing time depending on the delivery service chosen in the checkout. For all international customers, we aim to have your order delivered within 7 days after the processing time. Please see our shipping page.

How long is your processing time?

Our processing time is 2 days. This gives us enough time to build your controller and quality check your order.

Where are your controllers made?

Our controllers are made by our experienced controller technicians. They are made using Official Microsoft electronics and are finished with our own custom designed shells, buttons, and triggers that have been built for precision gaming.

How long is the warranty on my controller?

We currently offer a 3 month warranty on all our custom built controllers.

I can't see a design I like, what can i do?

If you have a design in mind, get in touch with us. We will be able to design and build your idea!

Are your xbox controllers Official Microsoft?

All our controllers are built using the Official Microsoft Xbox One Controller electronics.

What types of payments do you accept?

We currently accept payments through Paypal, and Stripe. Using these payment provider all our customers can use the credit/debit cards or if they have a Paypal account.

Do you offer international shipping?

Yes, International shipping can take up to 7 days. For more information please get in touch or see our shipping page.

COVID-19 Update - Delivery & Processing Times May Be Delayed.